Frequently Asked Questions
Q. Is a long-term contract required for service?
Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required. Only a non solicitation of employees agreement for on going accounts. The quality of our work is our contract.
Q. Are you insured?
Yes. Jenice’s O.C.D. Services is fully insured with 2,000,000 liability insurance to protect your home or business and to give you peace of mind.
Q. What all is included in your cleaning service?
Please look at our service page regarding our General House Cleaning checklist. Each client can also customize their own Deep Cleaning Service by adding ADD-ONS when Booking.
Q. What is Green Home Cleaning?
The difference is that your home is cleaned with Natural Cleaning Products that don’t have harsh cleaning chemicals.
Q. Do you furnish the cleaning supplies?
Yes. We furnish everything needed to clean your home or Business that’s included in the rate. If the client chooses to supply the cleaning material for our ongoing accounts scheduled Weekly or Bi-weekly they’ll receive a 10% discount off of their bill.
Q. What should I expect on my first appointment?
We will arrive at your home on time. We will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster..
Q. Do I need to do anything before you arrive?
The best way to prepare for your Cleaning Specialists is to straighten up as much as possible. That way they can focus their efforts on dust and grime, not putting things in their places.
Q. Will I have the same cleaning person each visit?
Yes. We strive to have the same team sent to your home. Please note due to hoildays, personal days off and sick days we may have to send another person in their place. We know how important it is to have someone you know and trust cleaning your home. You will have a team of 2, 3 or 4 depending on the size of your house (same team) for each cleaning.
Q. Do I need to be home the day of cleaning?
Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. Regardless of your schedule, you are certain to receive superior housekeeping service – guaranteed! We just ask if you are away, entry arrangements are made.
Q. Can I skip or reschedule an appointment?
If you anticipate needing to change an appointment time, ideally, we would like a minimum of 48 hours in advance. We’ll move your visit to another, more convenient time or if you wish, cancel it all together. If it’s not within 48 hours a $40 cancellation fee will be applied to your credit card..
Q. How will you enter my home on my scheduled days of cleaning?
We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key. 2. You can leave a key under a door mat the day of cleaning. 3. You can give us the code to the garage or front door. 4. You can leave the door unlocked the day of cleaning and we’ll lock it behind us. 5. Make arrangements with your leasing office.
Q. How and when do I pay for my cleaning services?
We require payment at time of service. We accept most major credit cards, debit card payments and payment by Cash app, check or cash. If you would like to pay for services using your credit card, please visit our payment center where you can pay for your cleaning services online. If leaving cash please put it in an sealed envelope.
Monday - Friday 8:00 AM - 5:00 PM
SERVICE AREA: Located in Dallas serving the Dallas–Fort Worth Metroplex providing high quality Residential, Janitorial, and Commercial cleaning. We are tailored to meet your needs at affordable and competitive rates.
3131 McKinney Ave, Suite 600
Dallas, Texas 75204
Locally Owned and Operated
Please contact us concerning your cleaning needs. We will reply back as soon as possible.
© 2018 Jenice's O.C.D. Services. All Rights Reserved.